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HSJ Local Testimonial

“Given the large degree of change and financial uncertainty having a single source of local information is invaluable for staying up to date with what is happening around us. We are very excited by the HSJ Local development and hope for its ongoing success.”

Richard Russell

RSR Consultants Ltd

Frequently Asked Questions - New subscribers

(Existing subscribers - please scroll down)

1. Why take out a print subscription to HSJ?

Each week HSJ brings you everything you need to help you to do a better job. We bring you all the latest news, analysis, opinion from industry experts, tips on how to polish up your management skills and all the latest jobs in your sector.

2. How much is a subscription?

The latest price offers can be found on our subscription order form. Any discount displayed is the saving off the cover price. Please note that if subscribing from outside the UK and you choose to pay by credit card, your payment will be processed in UK £ Sterling at a recent rate of exchange – which may therefore be different to the £ Sterling published price.

3. What's included in the subscription price?

The subscription price includes delivery of HSJ magazine to your office or home address - plus full access to any subscriber-only areas on the hsj.co.uk.

4. Why is it easier to pay by Direct Debit?

Direct debit is a continuous payment method available in the UK and eliminates the need for you to remember to renew your subscription each year. You are also completely covered by the Direct Debit guarantee.  Choose the Direct Debit option on the subscription order form.

 

5. What other payment methods can I use?

You can pay by Visa, MasterCard, Amex, Maestro or Delta. Choose the relevant option on the subscription order form.

You can also pay by cheque.  Please make payable to Emap Limited, and send with your order to Health Service Journal, Subscription Department, Tower House, Sovereign Park, Market Harborough, Leicestershire, LE16 9EF, UK.

BACS transfers are also accepted.  Email your order to lauren.close@cdsglobal.co.uk and send your transfer to:

Bank account & address:  NATWEST, PO Box 12258, 1 Princes Street, London, EC2R 8PA

Account number:              39111180

Sort code:                       60-00-01

Account name:                 Emap Limited

Reference:                       HSJ subscription + your company name

IBAN:                              GB48 NWBK 6000 0139 1111 80

SWIFTBAC:                       NWBKGB2L

6. Can I pay by invoice?

Yes, we can arrange for you to be sent an invoice. Please call 0844 848 8859 (UK) or email subscription customer services and quote your Priority Code "HTLY".  

7. How secure are my credit card details if I place my order online?

All the information you provide is encrypted (scrambled) using the industry standard SSL (Secure Socket Layer) technology so that when you submit your order from the online form to our computer, nothing can be read as it travels down the secure line. Your details are then applied to our subscription system, which resides in a completely separate, unlinked area away from our internet pages.

8. I'm not based in the UK, can I order a subscription?

Yes. But as the magazine is dispatched from the UK, the subscription price is higher to cover the additional delivery costs. The latest overseas prices can be found on the subscription order form.

9. Can I pay in a currency other than £ sterling?

We accept cheque payments in most currencies, as well as BACS transfers. If paying by credit card, your payment will be processed in UK £ Sterling at a recent rate of exchange – which may therefore be different to the £ Sterling published price. Please contact our print subscription customer services for other payment queries.

 

10. Can I order more than one subscription?

Yes, but if ordering online, you must complete a separate order for each magazine subscription you require.  Alternatively please place your order via phone, email, fax or post.

11. Are discounts available for bulk subscriptions?

Yes, we do offer discounts for organisations who order multiple copies. Please contact our print subscription customer services for more details.

12. Can I order a gift subscription for a friend or colleague?

Yes.  If you place your order online you can also choose if you’d like us to send an electronic gift card to your friend/colleague – this can either be sent immediately or on a date of your choice. 

If you place your order over the phone, via fax, email or post, we will send you a card and envelope in your order acknowledgement letter so you can write a personal message and send it on to the recipient.

13. How do you acknowledge receipt of my order?

If you place your order online, an email acknowledgement will be sent to you almost immediately after you submit your order. This will confirm the details of the address to which the issues will be sent, your 10 digit subscriber number together with details of when your subscription will start and end. Should you not receive your acknowledgement within 24 hours, please contact our print subscription customer services.

If you place your order over the phone, via fax, email or post, a written acknowledgement will be sent to you within a few days of receipt of your order. This will include details of your 10 digit subscriber number, when your subscription will start and end, and the address or addresses to which the issues will be sent. Should you not receive your acknowledgement within 10 days, please contact our print subscription customer services.

14. How do I access the subscriber-only content on the website?

You need to register on our website www.hsj.co.uk, entering your email address, Subscriber number and/or your surname.  You will then be able to access all areas of the website.

15. When will my first printed issue arrive?

If your subscription includes a printed magazine, your order acknowledgement will confirm details of the first issue you will be sent.  This is normally within 14 days of placing your order.

 

16. What do you do with my personal information?

We use the personal information you provide such as your name, address, email address and credit card details to process your subscription order. We may also ask you about your profile and interest areas, and whether you are interested in receiving details of other services provided by Emap (the publisher of GE) and/or those of third parties which may be of interest to you. For information about Emap's privacy policy please click here.

17. What if an issue doesn't arrive?

Simply contact our print subscription customer services and they will check we have your correct address details and arrange for a replacement copy to be sent to you.

18. What if my magazine arrives damaged?

Simply contact our print subscription customer services and they will arrange for a replacement copy to be sent to you.

19. What is my subscriber number?

Your subscriber number is a 10 digit number that is used to identify both you and your subscription. It can be found on any email or written correspondence that we have sent you or on the wrapper/label on your subscription copy. If you cannot find it, please contact print subscription customer services.

20. How do I access hsj.co.uk?

Please follow this link for more information about your online access

21. I'm an existing subscriber and need information on my subscription details and online access

Please scroll down to see our FAQs for existing subscribers.

Frequently asked questions;

Existing subscribers

1. What is my Subscriber Number?

Your Subscriber Number is a 10 digit number that is used to identify both you and your subscription. It can be found on any email or written correspondence we have sent you - or on the wrapper/label on your subscription copy.  If you cannot find it use our online tool or contact subscription customer services. 

2. How do I renew my subscription?

You can renew your subscription online here.  You will need your 10 digit subscriber number to access your account – this is used to identify both you and your subscription.  Alternatively please contact subscription customer services.

3. How do I change my address or other contact details?

You can change your address online here. You will need your 10 digit subscriber number to access your account – this is used to identify both you and your subscription.  Alternatively please contact subscription customer services.

4. I can’t access the subscriber-only areas on the website. What do I do?

Please go to our online FAQ page or alternatively contact our online customer services team at customerservices@hsj.co.uk or phone 0207 728 4651.

5. Who do I contact if my printed issues aren’t arriving?

Please contact subscription customer services and they will check we have your correct address details and also arrange for a replacement copy to be sent to you.

 

6. Can I cancel my subscription?

You may cancel a new subscription within 30 days of purchase (the “Initial Period") provided you give us written notice and fill in a ‘Subscription Cancellation Form’. You may request a ‘Subscription Cancellation Form’ by calling +44 (0) 1858 438804.

If you want to cancel your subscription within this Initial Period you must send us the signed ‘Subscription Cancellation Form’ back by email: emapb@subscription.co.uk or by post: Emap Ltd, c/o Tower House, Lathkill Street, Market Harborough, Leicestershire, LE16 9EF, UK.

Upon subscription renewal or where a minimum term of 12 months is advertised, cancellations are not permitted and we will not issue a refund.

7. Can I order a back issue?

For prices and availability, please contact subscription customer services.

8. What are your subscription terms and conditions?

Please visit the subscription terms and conditions for more information.

9. How do I contact subscription customer services?

Email: HSJ@subscription.co.uk

Phone:  call the subscription hotline on 0844 848 8859 or +44 (0)1858 438804 if calling from outside the UK.  Lines are open Monday to Friday (8.00am – 9.30pm) and Saturday (8.00am to 4pm) GMT.

Post:  Write to Health Service Journal, Subscription Department, Tower House, Sovereign Park, Market Harborough, Leicestershire, LE16 9EF, UK

 

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"As a health policy analyst, I secure my information from many sources. The most timely and insightful of these has to be the HSJ, whose analysis and comment are second to none. The HSJ is recommended reading to all my clients and well deserves its recent 'oscar'. If you want informed and intelligent comment on a rapidly changing NHS, the HSJ is a must-read."

Alan Jones

Independent healthcare policy analyst and adviser

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